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If you receive a damaged parcel please take photos, keep the parcel and contact us within 24 hours of receiving your delivery. Any time after this will not be considered. Goods or Services cannot be refunded or exchanged due to change of mind -Please refer to the Purchase of Products, Services and Returns Policy on the Terms of Service website page for further information.

Purchase of Products, Services and Returns Policy

(a) In using the Purchase Services to purchase Products through the Website, you will agree to the payment of the purchase price listed on the Website for the Products (Purchase Price).

(b) Payment of the Purchase Price may be made through Stripe or PayPal (Payment Gateway Provider). In using the Purchase services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, privacy policy and other relevant legal documentation provided by the Payment gateway providers.

(c) Once a service is booked and payment has been processed LL Creative studios will not provide a refund on any service cancellation as a result of change of mind. LL Creative studios may in certain circumstances, at their sole discretion, provide a credit for the value of a booked service. This credit may be applied towards future service bookings with LL Creative Studios. Conditions of credit are subject to availability and must be used within the specified time frame as determined by LL Creative Studios. Credits are non- transferable and cannot be exchanged for cash or transferred to another individual or entity.

(d) Cancelation: if a booked service is cancelled, it is considered a forfeiture of payment, and no refunds or credits will be issued.

(e) LL Creative studios may, at their sole discretion, provide a refund or credit for a product within 7 days of receipt if the product has been received in a damaged state. Photographic evidence of the damage will be required immediately upon receipt to support any claim. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause. LL Creative studios will not provide a refund on any product as a result of change of mind.

(f) We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-to-case basis. We reserve the right to limit the quantities of any Products  or services that we offer. All descriptions of Products, Services or a Purchase Price are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue a Product or Service at any time. In the case where a service cannot be provided by LL Creative Studios due to unforeseen circumstances or reasons beyond our control, we reserve the right to issue a refund or credit at our discretion

(f) We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.

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